FAQs
1. Orders
Q: How can I check the status of my order?
A: Log in to your account and go to “My Orders” to view the current status.
Q: Can I place bulk orders?
A: Yes, we accept bulk orders. Please contact us at [support email] for assistance.
Q: Will I receive an order confirmation?
A: Yes, you’ll receive a confirmation email with your order details after checkout.
2. Shipping & Delivery
Q: Do you ship all over India?
A: Yes, we ship across India. Delivery times may vary depending on your location.
Q: Do you offer express delivery?
A: Currently, we do not offer express delivery. Standard delivery times apply.
Q: What should I do if my order is delayed?
A: If your order hasn’t arrived within the estimated timeframe, contact us at [support email].
3. Returns & Refunds
Q: What items are non-returnable?
A: Customised or final sale items are non-returnable.
Q: Do I have to pay for return shipping?
A: If the return is due to a defect or mistake on our part, return shipping is free. For other returns, the cost will be borne by the customer.
Q: Can I exchange an item instead of returning it?
A: Yes, we allow exchanges within 7 days of delivery for eligible products.
4. Payments
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available for select pin codes with a nominal fee of ₹50.
Q: Why was my payment declined?
A: Payments can be declined for various reasons, such as incorrect card details or insufficient balance. Please try again or use a different payment method.
5. Product Information
Q: How do I know the size and dimensions of the product?
A: Each product page includes detailed dimensions and specifications.
Q: How should I care for Lippan products?
A: Care instructions are provided on the product page. For handmade items, avoid exposure to water or direct sunlight.
Q: Are the colours in the product images accurate?
A: While we try to ensure accurate representation, slight variations may occur due to lighting or screen settings.
6. Discounts & Promotions
Q: How can I get a discount?
A: Subscribe to our newsletter for updates on sales and exclusive offers.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order.
Q: Do you offer any loyalty or rewards programs?
A: Currently, we do not have a loyalty program, but it’s in the works!
7. Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details.
Q: Is my personal information secure?
A: Yes, your information is protected and will never be shared with third parties.
8. Customisation & Bulk Orders
Q: Can I request a custom design?
A: At the moment, we don’t offer customisations, but we’re exploring this option for the future.
Q: Do you provide discounts for bulk orders?
A: Yes, discounts are available for bulk orders. Contact [support email] for details.
9. Store Policies
Q: What if my product arrives damaged?
A: Please contact us immediately with photos of the damaged product, and we’ll resolve it for you.
Q: What happens if the product I want is out of stock?
A: You can sign up to be notified when the product is back in stock.
Q: Do you have a physical store?
A: Not yet, but we’re exclusively online for now!