FAQs

Log in to your account and go to “My Orders” to view the current status.

Yes, we accept bulk orders. Please contact us at [support email] for assistance.

Yes, you’ll receive a confirmation email with your order details after checkout.

Yes, we ship across India. Delivery times may vary depending on your location.

Currently, we do not offer express delivery. Standard delivery times apply.

If your order hasn’t arrived within the estimated timeframe, contact us at lippanstore@gmail.com

Customised or final sale items are non-returnable.

If the return is due to a defect or mistake on our part, return shipping is free. For other returns, the cost will be borne by the customer.

Yes, we allow exchanges within 7 days of delivery for eligible products.

Yes, COD is available for select pin codes with a nominal fee of ₹100.

Payments can be declined for various reasons, such as incorrect card details or insufficient balance. Please try again or use a different payment method.

Each product page includes detailed dimensions and specifications.

Care instructions are provided on the product page. For handmade items, avoid exposure to water or direct sunlight.

While we try to ensure accurate representation, slight variations may occur due to lighting or screen settings.

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Only one discount code can be applied per order.

Currently, we do not have a loyalty program, but it’s in the works!